Free shipping on all orders over €50,-*

FAQs

So what's up with the shop. Do you have everything in stock? Is there a store i can visit?
No, and we're going to be honest right away. We're dropshipping, which means that we order what you order. Yes, you can get some products cheaper at the source. So why sell like this? First of all, developing a website isn't cheap. Running it isn't either. And if we want to keep providing it for free, we must generate some income. In addition, we're trying to create a spot where you can find everything you need. Information about artwork, price evolution, releasedates and also products you need or might want. All in one space. Sure, we hope we can evolve to where we're able to sell from our own stock. But for now, this is it.

Do you ship to my country?
We ship both locally and to a selected group of countries, picked based on the cost of shipping. We try to keep free shipping as an option for orders over 50 euro*. If shipping is not available for your country, please contact us to discuss options.
Countries we ship to: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Spain, Sweden, United Kingdom, United States, Hong Kong, Israel, Japan, Malaysia, Russia, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam, Norway, Switzerland, Turkey, Ukraine, New Zealand.

*This does not apply for purchases on linked websites

When will i receive my order?
We process our customer orders within 1-3 business day after we receive them. We will forward the tracking number to you as soon as the product ships.
Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location

Estimated Shipping Time

The United States

10-20 business days

Canada, UK, Australia    

10-25 business days

Other Countries

15-40 business days


Where do you ship from?
Our products ship directly from our suppliers - mostly from Asia- to our customers.  The Online Depot has multiple suppliers around the world so, in some cases, you may receive multiple packages for your order. 

What if I need to modify my order?
If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

Payment
You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
  • We also accept offline payments via check & direct bank deposit in various countries. 


International Taxes
Most of our products are being sent from Asia. All of our prices are taxes included. However(!), international import taxes may apply on your order, depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.


My package never arrived, can i get my money back?
If  you have not received your package within 60 business days, we will issue you a full refund plus a credit for your next purchase.